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Job Description
Customer Service Agent, Ticket/Gate
As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.
Customer Service Agents serving as a Ticket Agent are the first to greet our customers and guide and assist them with the ticketing and baggage check-in process. You will:
Duties and Responsibilities
Your main responsibilities in this role include the following:
• Greet customers and guide and assist them with the ticketing and baggage check-in process.
• Use a computer to sell, print and reissue tickets.
• Manage the check-in process, ensuring that customers have the proper documentation for travel.
• Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
• Practices safety-conscious behaviors in all operational processes and procedures.
• Customer Service Agents serving as a Gate Agent help our customers with routing, trip planning and gate boarding. You will:
• Use computers to assist customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process.
• Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
• Practices safety-conscious behaviors in all operational processes and procedures.
Job Requirements
• High School diploma, GED or High School Equivalency
• Embraces diverse people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• Be at least 18 years of age
• Pass an extensive post offer pre-employment background check, including finger printing and a criminal history record check required by federal law
• Pass a post offer pre-employment drug test
• Frequently lift bags or items weighing up to and including 50 pounds
• Occasionally lift bags or items weighing between 50 and 70 pounds
• Pass a physical ability test
• Be authorized to work in the US
• Possess entry-level computer skills.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends and holidays.
Customer Service Agent Jobs in USA All Information’s
Company Name: Delta Air Lines, Inc.
Company Quick info: Delta Air Lines, Inc., typically referred to as Delta, is one of the major airlines of the United States and a legacy carrier. It is headquartered in Atlanta, Georgia.
-Others Key Description-
- Experience: Fresher or Experienced candidate also can apply.
- Language: Verbal and Written communication in English and Local languages will be an added advantage.
- Who Apply: Fresher and Experienced both can apply.
- What Skills You Required for getting a job: Positive attitude, Being calm and cheerful when things go wrong, Communication, You can listen and say information clearly when you speak or write, Teamwork, Self-management, Willingness to learn, Thinking skills (problem solving and decision making).
- how is life at Company: Very energetic ecosystem.
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Other Jobs Find Here : https://www.delta.com/us/en/careers/overview
Company Jobs Pros and Cons:
In large companies everyone can specialize. You can become an expert in some very specific subject. In large companies there is funding to do large tasks that require large amounts of capital. In small companies you can learn a whole array of things and try out many different tasks. You can be the first line desk phone greeter, and the marketing materials coordinator, the art director, and the person who builds and maintains the web site, if those are things you want to do and they need someone to raise their hand and say “I’ll give it a try”. In small companies there can be more of a family feeling where everyone pitches in to handle whatever is the priority today. It’s the classic small fish in a big pond vs big fish in a small pond comparison.
Pros-
- Big company benefits.
- There is a hierarchy of administration.
- They are generally established.
- Many fringe benefits and promotion options might be available.
- Successful operations are in abundance.
- If you fail in one field, chances are that you could be tried in another.
- You make many friends.
Cons:
- You are not personally known to the board of directors.
- Very little room for errors or mistakes.
- They follow strict discipline.
- You may be moved around by the administration as they require or see fit.
- You might not be included in the decision making.
- Some companies have a zero tolerance policy for repeat offenders.
- There are nearly always impossible deadlines to meet.
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