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The Customer Service Manager contributes to the success of Frito-Lay North America by leading a team of frontline employees to merchandise orders to key customers in a fast-paced direct store delivery environment. The job is in a physical work environment with varying length work days/schedule. In the CPG industry, weekends and holidays are often our most demanding days. Candidates must be willing and prepared to work weekends and holidays as is required. Upon completion of the training program, you will share responsibility for all aspects of managing a team of Customer Service Specialists (CSS) and Customer Service Specialists Leads (CSS Leads) with varying levels of experience and education. You will be responsible for administrative and technical support, as well as facilitating information. This role must manage multiple tasks simultaneously. The Customer Service Manager must be able to analyze situations accurately taking effective action under narrow time constraints. It is imperative that you have strong leadership skills, good communication skills and thrive in a fast-paced, constantly changing work environment.
Key Responsibilities
- Successfully interact with Customers and anticipate potential customer issues, apply contingency planning to avoid customer dissatisfaction
- Lead district meetings to brief the frontline employees on scheduling and meeting delivery goals
- Conduct one-with-one meetings with CSS’s to discuss performance
- Conduct “work-withs” and coaching sessions with CSS’s to develop their customer service skills
- Manage schedules and scheduler tools for all direct reports
- Coach CSS’s to successfully service accounts
- Collect, chart and interpret statistical data; manage multiple tasks simultaneously
- Manage multiple priorities while allocating resources between accounts
- Help employees prioritize the work and promote teamwork
- Supervise daily operations, delegate tasks and monitor progress
- Set productivity and service targets, measure performance to drive accountability
Qualifications/Requirements
- Bachelor’s Degree
- Authorized to work in the United States on a permanent basis
- Must be 21 years of age or older
- Clean driving record for the past 3 years
- Must pass a drug screen and background investigation
- Department of Transportation (DOT) physical and/or certification may also be required
- Ability to work a flexible schedule including early mornings, evenings and/or weekends and holidays.
Desired Knowledge, Skills, And Abilities
- Degree preferably in Business Administration, Sales, Marketing, or related major
- Demonstrated leadership ability
- Highly motivated self starter
- Skilled at managing financial results
- Prior related experience, preferably in Food /Beverage, DSD/Retail, etc.
- Prior experience leading a team of people
Relocation Eligible: Not Eligible for Relocation
Job Type: Regular
Sales Associate Supervisor Jobs in USA All Information’s
Company Name: PepsiCo, Inc.
Company Quick info: PepsiCo, Inc. is an American multinational food, snack, and beverage corporation headquartered in Harrison, New York, in the hamlet of Purchase. PepsiCo’s business encompasses all aspects of the food and beverage market. It oversees the manufacturing, distribution, and marketing of its products.
-Others Key Description-
- Experience: Fresher or Experienced candidate also can apply.
- Language: Verbal and Written communication in English and Local languages will be an added advantage.
- Who Apply: Fresher and Experienced both can apply.
- What Skills You Required for getting a job: Positive attitude, Being calm and cheerful when things go wrong, Communication, You can listen and say information clearly when you speak or write, Teamwork, Self-management, Willingness to learn, Thinking skills (problem solving and decision making).
- how is life at Company: Very energetic ecosystem.
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Company Jobs Pros and Cons:
In large companies everyone can specialize. You can become an expert in some very specific subject. In large companies there is funding to do large tasks that require large amounts of capital. In small companies you can learn a whole array of things and try out many different tasks. You can be the first line desk phone greeter, and the marketing materials coordinator, the art director, and the person who builds and maintains the web site, if those are things you want to do and they need someone to raise their hand and say “I’ll give it a try”. In small companies there can be more of a family feeling where everyone pitches in to handle whatever is the priority today. It’s the classic small fish in a big pond vs big fish in a small pond comparison.
Pros-
- Big company benefits.
- There is a hierarchy of administration.
- They are generally established.
- Many fringe benefits and promotion options might be available.
- Successful operations are in abundance.
- If you fail in one field, chances are that you could be tried in another.
- You make many friends.
Cons:
- You are not personally known to the board of directors.
- Very little room for errors or mistakes.
- They follow strict discipline.
- You may be moved around by the administration as they require or see fit.
- You might not be included in the decision making.
- Some companies have a zero tolerance policy for repeat offenders.
- There are nearly always impossible deadlines to meet.
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