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Making the future is everyday life at Samsung. We’re seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset – better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities
Role and Responsibilities
BUSINESS UNIT LANGUAGE “Sizzle”: The Customer Service Representative will be responsible for providing service to the customer base for all care and repair related issues.
THE POSITION
Specific responsibilities include:
- Provide client support and technical issue resolution via E-mail, phone and other electronic medium
- Configuration of company equipment to allow connection via VNC, webcam and additional proprietary software from the internet. (Modems/ Routers port forwarding)
- Actively update the service database with relevant information
- Configure software to run customer equipment (digital billboards)
- Obtain general understanding of OS and application operations related to company offered services
- Identify and correct or advise, on operational issues in client computer systems
- Perform light lifting 40 lbs.
- Perform creation of new assets using company provided software tools
- Other duties as tasked by department leadership
- Escalate unresolved issues to the CSR Lead
- Report any and all repetitive issues to the CSR Lead and or the CSS Supervisor
Skills and Qualifications
THE CANDIDATE
Background & Competencies Required:
- High School Diploma or G.E.D. equivalent
- Minimum 1-year experience in technical support field
- Ability to calmly and professionally assist the customer with support information
- Ability to trouble shoot various network configurations, computer systems and basic electronic circuits
- Ability to work independently and efficiently to meet deadlines
- Ability to promptly answer support related email, phone calls and other electronic communication
- Self-motivated, detail-oriented and organized
- Ability to explain technical details in an easy-to-understand, step-by-step manner
- Proficient in internet related applications such as FTP clients and Firewall routers
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills
- Typing proficiency: 25-40 wpm
- Patient manner in dealing with non-computer-literate customers while working through some complex situations
- Ability to understand networks, computer systems and basic electronic components and function
Samsung Customer Service Jobs in Atlanta All Information’s
Company Name: Samsung Electronics Co.
Company Quick info: Samsung Electronics Co., Ltd. is a South Korean multinational electronics corporation headquartered in the Yeongtong District of Suwon. It is the pinnacle of the Samsung chaebol, accounting for 70% of the group’s revenue in 2012.
-Others Key Description-
- Experience: Fresher or Experienced candidate also can apply.
- Language: Verbal and Written communication in English and Local languages will be an added advantage.
- Who Apply: Fresher and Experienced both can apply.
- What Skills You Required for getting a job: Positive attitude, Being calm and cheerful when things go wrong, Communication, You can listen and say information clearly when you speak or write, Teamwork, Self-management, Willingness to learn, Thinking skills (problem solving and decision making).
- how is life at Company: Very energetic ecosystem.
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Other Jobs Find Here : https://www.samsung.com/us/careers/
Company Jobs Pros and Cons:
In large companies everyone can specialize. You can become an expert in some very specific subject. In large companies there is funding to do large tasks that require large amounts of capital. In small companies you can learn a whole array of things and try out many different tasks. You can be the first line desk phone greeter, and the marketing materials coordinator, the art director, and the person who builds and maintains the web site, if those are things you want to do and they need someone to raise their hand and say “I’ll give it a try”. In small companies there can be more of a family feeling where everyone pitches in to handle whatever is the priority today. It’s the classic small fish in a big pond vs big fish in a small pond comparison.
Pros-
- Big company benefits.
- There is a hierarchy of administration.
- They are generally established.
- Many fringe benefits and promotion options might be available.
- Successful operations are in abundance.
- If you fail in one field, chances are that you could be tried in another.
- You make many friends.
Cons:
- You are not personally known to the board of directors.
- Very little room for errors or mistakes.
- They follow strict discipline.
- You may be moved around by the administration as they require or see fit.
- You might not be included in the decision making.
- Some companies have a zero tolerance policy for repeat offenders.
- There are nearly always impossible deadlines to meet.
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